VENUE FINDER

WE LOOK FORWARD TO HEARING FROM YOU!

Main Office: Praesepe, Seebeck House, 1A Seebeck Place, Knowlhill, Milton Keynes, MK5 8FR

Tel: +44 (0) 1908 351200
Fax: +44 (0) 1908 669714
Email: info@praesepeplc.com

Advisory note regarding insurance: On the advice of our insurers all CNF for Public Liability matters should be sent, via the Portal, to Allianz Global Corporate & Speciality (C00519).

Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:

  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to info@praesepeplc.com or call 01908351200.

If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).